Refunds

Cancel whenever you like and the unused part of the month comes back to you automatically. You should not have to ask, and usually you will not need to.

The policy, in full

• Cancel at any time from your account. The remainder of the current month is refunded automatically, prorated to the day — we do not keep money for a period you are not using.
• The first shift is free and needs no card, so you can read a real report before paying anything.
• If a shift fails or produces nothing usable, tell us and we credit it back. You should not pay for work that did not happen — that is what the receipt ledger is for.
• Model usage already spent on your behalf is passed through at cost and is not refundable, because the tokens were genuinely consumed. Your ceiling exists so this can never be a surprise.
• On the managed plan our 15% is only ever charged on money your company actually received. If you refund your own customer, our fee on that payment reverses with it.
• Advertising management fees are charged on spend already delivered by the ad platform, so they are not refundable — but you always received the full budget in media, and you can stop a campaign instantly.
• Domains we register for you at cost cannot be refunded once registered, because registries do not reverse them. The domain is yours and stays yours.

Ask for a refund

For anything the automatic proration did not handle. The transaction ID is on your receipt email — or leave it blank and we will find it from your email address.