Refunds

Cancel whenever you like. You are not charged again, and the plan keeps working until the end of the period you already paid for.

The policy, in full

• Cancel at any time from your account. Nothing more is charged, and the plan runs to the end of the period you paid for. Cancelling does not refund the current period by itself: if you think you are owed part of it back, ask below.
• The first shift is free and needs no card, so you can read a real report before paying anything.
• If a shift fails or produces nothing usable, tell us and we credit it back. You should not pay for work that did not happen — that is what the receipt ledger is for.
• Work your employee has already performed is not refundable, because it genuinely happened — the receipts show exactly what and when. Your plan's included allowance is a hard limit, so a surprise bill is not possible in the first place.
• On the managed plan our 15% is only ever charged on money your company actually received. If you refund your own customer, our fee on that payment reverses with it.
• Advertising management fees are charged on spend already delivered by the ad platform, so they are not refundable — but you always received the full budget in media, and you can stop a campaign instantly.
• Domains we register for you at cost cannot be refunded once registered, because registries do not reverse them. The domain is yours and stays yours.

Ask for a refund

For anything the policy above does not settle. The transaction ID is on your receipt email, or leave it blank and we will find it from your email address.