Terms of service

Written to be read, not survived. Each section is one idea, with a plain-language line under it saying what it means for you. If our terms and our marketing ever disagree, the reading that favours you is the one we honour.

Version 1 — 31 July 2026. When these terms change we say so 30 days before the change takes effect, and every revision is published with what changed and why.

1. The deal

You pay a flat subscription and your employee works one shift a night on your business, plus shifts on demand, up to the allowance printed on your plan. The allowance is a hard limit, not a soft one — the work stops at the line rather than billing past it, which is why a surprise invoice is not possible here.

What this means: the number on the pricing page is the whole bill for the work itself. Nothing runs a meter behind your back.

2. Our rates, and the promise behind them

On the self-managed plan we take 0% of your revenue and 0% of your ad spend — genuinely zero, forever, not "currently". On the managed plan we take 15% of what your company earns, and a 15% management fee on advertising we run for you, charged on top of the budget rather than skimmed out of it, so your whole budget reaches the ad platform. Changing any of these rates requires 90 days' written notice, and you may cancel during that notice period with a prorated refund.

What this means: the rate you signed up under cannot quietly become a different rate. If we ever try to raise it, you get three months' warning and the door.

3. We never hold your money

Payments from your customers go into a Stripe account that you own, connected to us — never into a balance we control. Stripe verifies you directly; we never see or store your identity documents or bank details. On the managed plan our share arrives as a Stripe application fee settled at the transaction. Because your money never passes through us, there is no holding period, no withdrawal minimum and no withdrawal cap — not as a policy, but because there is nothing of yours here to hold.

What this means: we could not cap your withdrawals if we wanted to. Your customer pays your account and Stripe pays your bank; we are simply not in that pipe.

4. You are the merchant of record

Because the Stripe account is yours, sales are legally yours: your name on the charge, your responsibility for taxes and consumer law, and refunds and chargebacks land on your account, not ours. When you refund a customer, our fee on that payment reverses along with it — we do not keep a cut of money you gave back.

What this means: your customer relationship belongs to you, including its obligations. We take our share only of money you actually kept.

5. Your ad accounts are yours

Advertising runs through an ad account you own, with credentials you can revoke, never through a shared platform account. Your pixel, your audiences and your optimisation history stay with you, and they leave with you.

What this means: if you leave, your campaigns and everything they learned come too. And no other customer's policy violation can get your ads shut off.

6. You own what your employee makes

The company is yours: the code, the copy, the pages, the documents, the data, the leads its forms collect, and any domain we register for you. We claim no ownership over any of it.

What this means: the work product belongs to the person who hired the employee. That is how employment works.

7. The licence you give us is narrow

To run the service we need permission to store and process what you give us — your brief, your answers, your company's content — and to display it where you ask us to. That is the entire licence. It is not transferable, not sub-licensable beyond the providers who host and run the service for us, and it ends when you delete the content or the account. We do not use your business, your briefs or your results to train AI models, and we do not let our model providers do so either.

What this means: no clause where your idea quietly becomes training data for the next person with your idea. When you delete it, our permission to touch it dies with it.

8. Your feedback stays yours

If you tell us how to make the product better, you give us permission to use the suggestion. You assign us nothing — no intellectual property, no exclusivity.

What this means: reporting a bug does not hand us your patent.

9. Public pages are opt-in

Your shift reports and your company's operational pages are private by default. Your company's site is served with a noindex instruction to search engines until you choose otherwise, in your settings. Nothing about your business is made public or searchable unless you switch it on.

What this means: your revenue and your operations are not a marketing asset of ours. Default is private; public is a choice you make.

10. Your subdomain, and when we may touch it

Your company runs on a subdomain of a domain we all share, so we keep the right to disable a subdomain — but only for a violation of the acceptable-use rules or a legal requirement, never at whim, and we tell you why. You are never locked to the shared domain: on request we will move your site to a domain you own, and we will register one for you at cost.

What this means: the address on your business card cannot vanish on a mood. It can only go dark if your site breaks the rules or a court makes us — and you can always move to a domain nobody can take.

11. Your data leaves whenever you say so

You can export your data at any time while your account exists — the receipt ledger as CSV or JSON, your reports, your documents, your leads, your code. Export is a right under these terms, not a feature we may withdraw.

What this means: no hostage data. If you decide to leave, you leave with everything.

12. Your employee acts on your authority

The employee is software acting as your electronic agent: when it acts within the permissions you have granted, those actions are legally yours, the same as if a human assistant had done them on your instruction. In return we build the controls that make that safe to say: anything irreversible — sending mail, posting publicly, running ads, charging a customer — waits for your explicit approval, and every action writes a receipt you can audit.

What this means: you are responsible for what you authorise — and only for what you authorise. The approval gates and the ledger exist so you always know exactly what that was.

13. Acceptable use

Build a real business. The full rules — what gets an account closed, and why enforcement on a shared domain is fast — are on the acceptable-use page, which is part of these terms.

What this means: the rules protect the other companies sharing the domain with you, including yours. Read the acceptable-use rules →

14. If we close your account for abuse

Deliberate or repeated abuse ends the account, and you may not re-register under another name. Even then, what is lawfully yours remains exportable unless the law itself forbids handing it over.

What this means: a ban is a ban — but it is not confiscation of your own work.

15. Cancelling

Cancel at any time from your account. The unused part of the month is refunded automatically, prorated to the day. The full policy, including shift credits for work that produced nothing, is on the refund page, which is part of these terms.

What this means: leaving costs nothing extra and requires asking no one. Read the refund policy →

16. What we do not promise

An AI employee can be wrong, and no one can promise your business will succeed — we do not promise revenue, customers or outcomes, and you should treat its work the way you would a capable junior's: useful, checkable, and checked. What we do promise is that you can verify every claim of work against the receipt ledger.

What this means: we sell verifiable work, not guaranteed results. The difference is the ledger.

17. Our liability

If we cause you loss, our total liability is capped at everything you paid us in the twelve months before the claim. There is no token minimum figure buried in a definitions section, and nothing in these terms limits liability the law does not allow us to limit — including for fraud, or for harm caused deliberately.

What this means: the cap is a real number tied to your actual relationship with us, not a small fixed sum designed to make suing pointless.

18. No arbitration clause

These terms contain no mandatory arbitration and no class-action waiver. If we wrong you, the courts are open to you, alone or together with others.

What this means: we keep terms we could defend in public, so we do not need a private forum to defend them in.

19. Changes to these terms

We announce changes 30 days before they take effect — 90 days for anything touching the rates in section 2 — and publish each revision with a summary of what changed. If you keep using the service after a change takes effect, the new version applies; if you do not accept it, cancel and the prorated refund in section 15 applies.

What this means: no silent edits. You will always have seen a change coming, with time to leave if you dislike it.

20. The boring but necessary part

These terms are the whole agreement between you and us about the service. If a court finds one section unenforceable, the rest stand. If anything here is unclear, ask us before relying on your guess — and if any part of this page contradicts a shorter description elsewhere on the site, tell us, because one of them is a bug.

What this means: the usual legal plumbing, in one paragraph instead of nine. Ask us anything →